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Dec 04 2020
Dec 05 2020
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    FAQs for STRATA Body

Garden of the Gods Mountain Overlay

Answers to the Most Frequently Asked Questions.

Here are the answers to some of our spa and salon FAQs at STRATA Body, located in the heart of Colorado Springs’ Garden of the Gods Resort and Club.

Do I have to be a member of Garden of the Gods Resort and Club or a guest to use STRATA Body?

No. STRATA Body services are available to the public. We look forward to developing warm and friendly relationships with residents of our surrounding community.

How do I schedule a service or treatment?

Contact our STRATA Body Concierge Team at 719-520-4988 or [email protected], or submit your reservation request online.

Why do I have to provide a credit card number?

A credit card is used to hold your reservation and ensures our staff will be paid in the case of a no-show or late-notice cancellation. Your credit card will not be charged prior to your arrival, and upon check-in, you may choose another form of payment. In the case of a no-show, however, the full-service price will be charged.

What is STRATA Body’s cancellation policy?

If you are unable to honor your scheduled appointment time, we respectfully request a 24-hour notice. Reservations made for same day service are unable to be canceled. If the appointment is not canceled at least 24 hours in advance, the full price of the service may be charged. We understand that certain situations may arise that prevent canceling or honoring an appointment; please contact our STRATA Body Manager at 719-520-4983 if extreme circumstances apply.

How do I tip?

For your convenience, a 22% service charge is added to the retail value of your services for the day.

May we bring our own alcohol to STRATA Body?

No, but we have a variety of alcoholic beverages available for you to order by the glass or bottle during your visit.

Should I bring my swimsuit?

Many guests like to wear swimwear while enjoying the salt rooms, sauna rooms, and experiential showers.

Do I need to wear a robe at STRATA Body?

We offer a plush robe and sandals to every guest. These are for your comfort and convenience but are not required. You may change in your treatment room. Modesty wraps are available by request.

What should I wear during my services?

Since your comfort is our top priority, we offer a variety of options. You may disrobe to your comfort level. Spa robes are available, as well as modesty wraps and disposable undergarments. These are available for both men and women. “Street” clothing may not be suitable for certain massage and body treatments, as the oils and products used may get on your clothing.

May I bring my children to STRATA Body?

A visit to STRATA Body offers a time of peace and relaxation for our guests. Unless your child is scheduled for a service, we ask that you make alternate arrangements for their care during your service time. Children may not be left unattended on the Garden of the Gods Resort and Club property.

Members and resort guests may contact the Front Desk at 719-632-5541 to make arrangements for your child to enjoy Kids’ Club (located at the Recreation Center) during your services. Kids’ Club is open 9:00 AM – 12:00 PM, Monday to Friday, and is appropriate for children independent in the restroom.

May I receive services if I am pregnant?

Yes! STRATA Body offers a variety of services that will be safe and comfortable for you during pregnancy. In order to ensure your safety, we do not perform any massage services during the first trimester. Our policy is to book pre-natal massages starting the 13th week of pregnancy.

What are my responsibilities as a STRATA Body guest?

During your STRATA Body experience, your safety and comfort is our top concern. So we may serve you better, we ask that you please advise us of any health conditions or special needs prior to your treatment. Your therapist will determine the best course of action in the event a service does not appear to be suitable for you. We are committed to making your experience pleasant and enjoyable.