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Apr 19 2024
Apr 20 2024
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Rolling mountains at Garden of the Gods Resort & Club
Garden of the Gods Mountain Overlay

STRATA Spa & SALON Etiquette & Policies

How to Best Enjoy Your Time at STRATA Spa & SALON.

Here is a guide on how to best enjoy your time with Strata Spa and Salon at Garden of the Gods Resort and Club.

Arrival
Please arrive at least 20 minutes before your scheduled appointment to complete our intake forms and change into a spa robe and slippers that we provide. As a guest of Strata Spa and Salon, you are welcome to enjoy our beautiful amenities including our salt rooms, steam rooms, experiential showers, and relaxation room.

Scheduling Hints
It is best to do heat therapies prior to a facial, not after. In addition, please schedule massages and body treatments prior to facials. Reservations are required for all treatments.

Mobile Phones
Please respect the serenity and calm of the spa environment and silence your mobile phone or secure it in your locker.

Changing Rooms and Lockers
Strata Spa and Salon has changing rooms and lockers to secure your belongings. Please leave valuables at home or in the resort safe. A plush robe and slippers will be available for you to enjoy during your spa visit. Children under the age of 16 are not permitted in the changing rooms or lockers. Our salon, if prescheduled, can provide hair and makeup services should you have a social engagement soon after your spa visit.

Scheduling and Missed Appointments
Treatment times begin and end on schedule. Please plan your check-in accordingly. We advise arriving a minimum of 20 minutes prior to your scheduled appointment. We realize that sometimes plans change. To avoid penalty or fee, guests must cancel Strata Spa appointments up to 48 hours prior to the time service(s) is / are scheduled to be performed. Example:  If a guest has a service scheduled for 11:00am on Friday, the guest must call to cancel by 11:00am on Wednesday. Guests are encouraged to reschedule the appointment(s) if a cancellation is requested. Please note, confirmation calls are performed three days prior to the day service is scheduled.

  • Guests who notify Strata Spa and Salon to cancel within the 48-hour to 24-hour time period will incur a 50% fee of the service(s) scheduled.
  • Guests who notify Strata Spa and Salon to cancel within the 24-hour time period will incur a 100% fee of the service(s) scheduled.
  • Guests who do not notify Strata Spa and Salon of a cancellation (“no call-no show”) will incur a 100% fee of the service(s) scheduled.

This fee will be charged to the reservation or credit card received at the time of booking and on file. The cancellation policy may be waived under extenuating circumstances, including illness, family emergencies, and / or delayed flights. Please note, local guests who are delayed by traffic will not be granted waiver of policy.

Prices and Gratuities
For your convenience, a 22% service charge will be added to your invoice at check out.

Retail Return Policy
Retail items, defined by spa and salon products and, spa and salon boutique lobby retail items must be returned in its original condition within 14 days of purchase.  Verification of purchase is required. Sales items, electronics items, damaged items, and opened items are not eligible for return or credit.

Children
A visit to Strata Spa and Salon offers a time of peace and relaxation for our guests. Unless your child is scheduled for a service, we ask that you make alternate arrangements for their care during your service time. Children may not be left unattended on the Garden of the Gods Resort and Club property. Sixteen (16) years of age is the minimum requirement to receive service(s). The same sex parent or legal guardian, eighteen (18) years of age or older, of said child between sixteen (16) and seventeen (17) years of age is required to be in the treatment room during the appointment. Children under the age of sixteen (16) are welcome to receive salon services.

Contraindications
Your health and safety are always our first priority. If you have medical conditions or specific allergies or take prescription medications, please advise the spa concierge prior to your treatment time so we can check against our list of treatment contraindications.

Home-Care Products
A spa treatment is just the beginning of a lifelong journey to health and well-being. A well-conceived home-care program is vital and is part of the value of the spa experience. Your therapist will outline a home care program that will continue to enhance the results you experience at Strata Spa and Salon.

Pets
No pets of any kind are allowed in Strata Spa and Salon unless they are a service animal.